Meet Megan: Customer Support Lead. Bringer of soup and sarcasm.

1. What brought you to Wave? I had a friend working in another local start-up and the work culture I saw there was exactly what I was looking for; When I found the listing for a Customer Support Hero for Wave I just knew that's where I needed to be. Wave seemed to have the values that I was looking for while also targeting small businesses to help them grow and succeed.

Fun fact: I had to apply twice to get in the door and I have never been so sure of a decision. Through the last 2.5 years here I have been able to grown and learn in ways I never expected. It's been an incredible journey working with some of the smartest and most dedicated people I've ever met.

2. What's the best part of your job? Problem-solving. Something I love about Wave is that we really have space and opportunity to attack problems and suggest/implement creative solutions without a lot of red tape to deal with.

3. What is something you've learned since joining Wave? Everything about credit card processing. Before I started here I didn't know what a chargeback was and would not have believed you if you told me even half of the things I know now.

4. What would you tell someone interested in joining the team? Let go of your expectations because Wave will surpass them. The people, the passion, the product - they're all exceptional and infectious. If you're looking for a place where you can push your own boundaries to grow and expand yourself both personally and professionally in ways you never considered, then consider Wave.


Composed of some of the smartest minds in North America —more than 100 and counting — the Wave team is innovative, diverse, driven, and incredibly talented. They're also some of the nicest, most interesting, creative, and inspiring people around.

Join the Wave Team. Find out how at