Customer Service

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Is it time to break up with your customer?

Deciding which customers are truly a good fit for your business is an important—and often overlooked—growth strategy. Here are five signs that it’s time to let go of a customer or client.

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The dos and don’ts of client gifting

Sending a gift to your client at the holidays is a great way to show them you value them, but it pays to follow some simple guidelines. This post covers the right way to send your clients gifts at the holidays.

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Four proven ways to increase your repeat customer base

Repeat customers are an essential part of long-term success for any business. This post walks through how to keep your customers coming back—and happy enough to refer your business.

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Do’s and dont’s of client servicing

Knowing how to serve your clients with excellence is one of the keys to succeeding in service-based business. Here are some tips on how to do it right.

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The nine best books and podcasts for customer service inspiration

Most businesses today want to put their customers’ needs first and build strong relationships. Learn how to give your customers the best experience every time with actionable insights from these great resources.

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Why knowing your customers matters

No matter how amazing your products or services are, if your customers don’t want them—or believe they need them—they’re going to go elsewhere. The only way to build a loyal and engaged customer base is to get to know them through data. But what exactly does that mean, and why is it so important?

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So you got a chargeback. Now what?

It’s hard to know what to do when a customer files a chargeback after you’ve made a sale. In this post we go through six common reasons for chargebacks, how to prevent them from happening, and how to handle it if they do.

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The right (and wrong) ways to use bots

So you’ve heard that bots will save you time and help you build your small business’s customer service, but you’ve got no idea how to use them? This article demystifies bots and gives tips on how small businesses can actually use them the right way.

“It is the encounters with people that make life worth living.”

Six brilliant quotes to inspire awesome communication with your customers

Customer communication matters—over 85% of our success in life is directly linked to our communication skills. We dig into quotes from six famous writers, thinkers and celebrities to learn strategies for better customer communication.

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Crush the competition with great customer service

One of the ways small businesses can stand out from the competition is by having great customer service. Find out why serving customers well is so important, and how to build the best customer service possible for your small business.

Five ways to increase your client retention rate

This post by guest blogger Lucas Walker from Venngage appears as part of our series Small Business 500.

Five secrets to keeping a pulse on what your customers want

This post by guest blogger Sean O’Dacre appears as part of our series Small Business 500.

Five benefits of business integration

This post by guest blogger Sandra Eamor appears as part of our series Small Business 500.

Five things about usability that every business owner should know

In the online world, usability is the craft of making a website work the way you want or expect it to. Today, guest blogger Danielle Cooley shares her advice on incorporating usability into your website, or other parts of your business. This post appears in our series Small Business 500.