Customer Service

Four proven ways to increase your repeat customer base

Repeat customers are an essential part of long-term success for any business. This post walks through how to keep your customers coming back—and happy enough to refer your business.

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Do’s and dont’s of client servicing

Knowing how to serve your clients with excellence is one of the keys to succeeding in service-based business. Here are some tips on how to do it right.

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The nine best books and podcasts for customer service inspiration

Most businesses today want to put their customers’ needs first and build strong relationships. Learn how to give your customers the best experience every time with actionable insights from these great resources.

a stack of money on a boomerang

So you got a chargeback. Now what?

It’s hard to know what to do when a customer files a chargeback after you’ve made a sale. In this post we go through six common reasons for chargebacks, how to prevent them from happening, and how to handle it if they do.

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The right (and wrong) ways to use bots

So you’ve heard that bots will save you time and help you build your small business’s customer service, but you’ve got no idea how to use them? This article demystifies bots and gives tips on how small businesses can actually use them the right way.

“It is the encounters with people that make life worth living.”

Six brilliant quotes to inspire awesome communication with your customers

Customer communication matters—over 85% of our success in life is directly linked to our communication skills. We dig into quotes from six famous writers, thinkers and celebrities to learn strategies for better customer communication.