Regardless of your industry, there are some key trends and predictions from experts that will shape businesses in 2019. Read about the top four that are industry-agnostic, covering such topics as customer experience to remote employees.
Repeat customers are an essential part of long-term success for any business. This post walks through how to keep your customers coming back—and happy enough to refer your business.
Most businesses today want to put their customers’ needs first and build strong relationships. Learn how to give your customers the best experience every time with actionable insights from these great resources.
No matter how amazing your products or services are, if your customers don’t want them—or believe they need them—they’re going to go elsewhere. The only way to build a loyal and engaged customer base is to get to know them through data. But what exactly does that mean, and why is it so important?
So you’ve heard that bots will save you time and help you build your small business’s customer service, but you’ve got no idea how to use them? This article demystifies bots and gives tips on how small businesses can actually use them the right way.
Customer communication matters—over 85% of our success in life is directly linked to our communication skills. We dig into quotes from six famous writers, thinkers and celebrities to learn strategies for better customer communication.
One of the ways small businesses can stand out from the competition is by having great customer service. Find out why serving customers well is so important, and how to build the best customer service possible for your small business.
This post by guest blogger Sean O’Dacre appears as part of our series Small Business 500.
In the online world, usability is the craft of making a website work the way you want or expect it to. Today, guest blogger Danielle Cooley shares her advice on incorporating usability into your website, or other parts of your business. This post appears in our series Small Business 500.