Soft Skills

Red phone with a speech bubble that reads

Call a stranger part four: inspiring a conversation

This month we’re exploring how to use the phone as an effective tool to grow your business. In the final part of our four-part series, Mary Jane Copps, owner of The Phone Lady, shares how to inspire a conversation when you call a stranger.

talking bubble that reads

Call a stranger part three: empathy = conversation

This month we’re exploring how to use the phone as an effective tool to grow your business. In part three of our four-part series, Mary Jane Copps, owner of The Phone Lady, explains why empathy is the key to building a conversation.

Image of a text bubble that says,

Call a stranger part two: calls that get returned

This month we’re exploring how to use the phone as an effective tool to grow your business. In part two of our four-part series, Mary Jane Copps, owner of The Phone Lady, shares tips on how to leave a message that will actually get returned.

Image of a text bubble that says,

Call a stranger part one: the phone isn’t dead

This month we’re exploring how to use the phone as an effective tool to grow your business. In part one of our four part series, Mary Jane Copps, owner of The Phone Lady, explains why the phone is still one of the best ways to build a relationship and close a deal.

Graphic of business people standing together talking.

Imposter syndrome: how to recognize and overcome it

Many people find it hard to truly own their accomplishments, and feel like they’re one mistake away from everyone realizing they’re a fraud. Learn how to recognize imposter syndrome, and how to truly own your success.

“It is the encounters with people that make life worth living.”

Six brilliant quotes to inspire awesome communication with your customers

Customer communication matters—over 85% of our success in life is directly linked to our communication skills. We dig into quotes from six famous writers, thinkers and celebrities to learn strategies for better customer communication.

A clock face highlighting various work/social activities

Forget work-life balance—focus on creating harmony instead

It doesn’t always make sense to think of work and life as separate things when you own a business, but that doesn’t mean you should neglect your well-being. Follow our tips for a healthier, more balanced and more rewarding life.

Five top cold calling tips for small business owners

This post by guest blogger Steve Gruber appears as part of our series Small Business 500.

Friday 5

Five tips for effective leadership

Guest author David Graham breaks down what it takes to be a great leader and shares five actionable tips that you can use with your own team.